Frequently asked questions
Quick answers about our products, ordering, activation and support. Still have a question? We're just a call or email away.
General
Is Dragon Solutions LLC an authorized reseller?
Yes. Dragon Solutions LLC is an authorized reseller of software and computer hardware. Every product we offer is genuine and obtained through authorized channels.
Who do you sell to?
We serve both consumers and businesses, from individuals setting up a single computer to companies equipping entire teams.
Where can I buy your products?
All products are available in our secure online store at store.dragonsolutionsllc.com. Businesses can also contact us directly for volume quotes.
Why does this website not list products?
This website explains who we are and what we offer. Our full product catalog, pricing and checkout live in our online store.
Orders & Delivery
How will I receive my software?
Digital software is delivered electronically after purchase, so you can download and install it right away. Your order details and license information are provided with your order.
How is hardware delivered?
Hardware orders are shipped to the address you provide. Available shipping options and estimated delivery times are shown at checkout in our store.
What payment methods do you accept?
Accepted payment methods are displayed at checkout in our online store. All payments are processed securely.
What is your return and refund policy?
Our returns and exchanges policy is published in our online store. If you have a question about a specific order, contact our team and we'll be glad to help.
Licensing & Activation
Are the software licenses genuine?
Yes. As an authorized reseller we sell only authentic licenses, so your software activates correctly and remains eligible for official updates.
Will the software work on my computer?
Each product in our store lists its supported operating systems, such as Windows or macOS. If you're unsure, contact us and we'll help you confirm compatibility before you buy.
Can you help me install and activate my software?
Yes. Our team provides installation and activation help Monday through Friday, 9 AM to 5 PM Pacific Time.
Business & Services
Do you offer volume or bulk licensing for businesses?
Yes. We offer volume and bulk licensing for businesses of all sizes. Contact us with the products and quantities you need and we'll prepare a quote.
Do you provide IT setup services?
Yes. We help with workstation setup, software deployment, security software configuration and peripheral setup. Contact us to discuss your needs.
Can you recommend the right product for me?
Absolutely. Tell us how you plan to use the software or hardware and what you're working with today, and we'll recommend the product and edition that best fits your needs and budget.
Support
What are your support hours?
Our support team is available Monday through Friday, 9 AM to 5 PM Pacific Time.
How can I contact you?
Call us at 870-345-4483, email info@dragonsolutionsllc.com, or send a message through our contact form.
I have a problem with an order. What should I do?
Reach out to our team with your order number and a short description of the issue. We'll work with you to resolve it as quickly as possible.
Still have questions?
Our team is available Monday to Friday, 9 AM–5 PM Pacific Time, and happy to help.